Terms of service

Overview
Artful Hand Studio operates artfulhandstudio.com and sells Copperplate calligraphy learning resources, including printable PDF workbooks and downloadable practice materials, as well as printed workbooks and handmade oblique pen holders. By using this website or placing an order, you agree to these terms and the policies linked on the website.

Digital products
Products labelled as digital are downloads. No physical item is shipped for these products. Product pages show the product title, price, format, and relevant download or usage information before checkout.

Orders and payment
When you place an order, you agree to provide accurate billing, payment, and email information. Payment is processed securely through Shopify and the available payment providers shown at checkout. Prices, discounts, and promotions may change without notice, but the price charged is the price shown at checkout when you place the order.

Digital delivery
After checkout, download access is delivered through the checkout confirmation, order email, customer account, or download page when available. If you cannot access your file, contact contact@artfulhandstudio.com with your order number and checkout email address.

Personal use license
Artful Hand Studio files are for personal practice only. You may print the files for your own practice. You may not resell, redistribute, share, upload, copy, modify for resale, or use the files to create competing worksheet or workbook products.

Refunds and support
Digital and physical products are governed by the Refund Policy available on this website. All refund requests are handled in accordance with applicable law and the Refund Policy. Where the law provides a right of withdrawal, its loss for immediate access to digital content can only take effect after your express consent and prior acknowledgement. If a file is missing, incorrect, damaged, inaccessible or non-conforming, contact us; your statutory rights remain unaffected.

Accuracy and availability
We try to keep product information, prices, and availability accurate. If an error appears on the website or in an order, we may correct it and contact you when needed. We may update, change, or discontinue products or website content at any time.

Intellectual property
All Artful Hand Studio content, including workbooks, practice sheets, text, images, designs, videos, and brand elements, is owned by Artful Hand Studio or its licensors unless otherwise stated. No rights are transferred except the limited personal-use license described above.

Third-party services
The website is powered by Shopify and may use third-party services for checkout, payments, analytics, email, downloads, and embedded content. Those providers may have their own terms and privacy practices.

Physical products
Product pages identify physical products and the items included with each purchase. Their preparation, shipping and delivery terms are described in the Shipping Policy and at checkout. Returns of physical products are governed by the Refund Policy.

Contact information
Questions about these terms should be sent to contact@artfulhandstudio.com. Business location: Avenue de Morges 163, 1004 Lausanne, Switzerland.