Refund policy

Return and Refund Policy

Artful Hand Studio offers digital PDF resources, printed Copperplate workbooks and handmade oblique pen holders. The product page specifies whether an item is digital or physical.

Digital downloads
All refund requests are handled in accordance with applicable law. Where the law provides a right of withdrawal, its loss for immediate access to digital content can only take effect after your express consent and prior acknowledgement.

Before file access
If you purchased the wrong item or placed a duplicate order, contact contact@artfulhandstudio.com as soon as possible with your order number. We will review the request before the file has been accessed or downloaded.

Technical access issues
If your download link does not work, your file is missing, or you cannot access the product you purchased, contact us with your order number and the email address used at checkout. We will help restore access or provide the correct file.

Incorrect or defective files
If the file delivered is incorrect, damaged, or unusable, contact us within 14 days of purchase. When confirmed, we will provide a replacement file or, if the issue cannot be resolved, a refund to the original payment method.

Contact
For refund or download support, email contact@artfulhandstudio.com.

Physical products

For a return, cancellation, damaged item or incorrect delivery, email contact@artfulhandstudio.com with your order number. We will provide the return address and instructions. Photos can help us resolve damage claims. Mandatory consumer rights remain unaffected.

EU and UK consumers: you may cancel a standard physical product purchase within 14 days after receiving it, without giving a reason. Tell us within that period, then return it within a further 14 days. You pay the direct return postage for a change-of-mind return; this does not apply where we are responsible for a defect or error. Handle the product as you would to inspect it in a shop. Writing in a workbook or damaging the product may reduce the refund to reflect the loss of value, where permitted by law.

We refund eligible payments, including the original standard delivery charge, using the original payment method within the applicable legal deadline. We may wait until we receive the returned goods or proof of return, whichever comes first. For the USA, contact us for return requests; applicable statutory rights always remain in force.

Switzerland: physical products

For printed workbooks and handmade oblique pen holders delivered in Switzerland, we accept returns of unused products within 14 days of receipt. Contact contact@artfulhandstudio.com with your order number to receive the return address and instructions.

For a change-of-mind return, the customer pays the return postage. We do not charge a restocking fee. We do not offer direct exchanges: return the eligible item and place a new order if you wish to buy another product.

If an item is defective or we sent the wrong item, contact us with your order number and, if possible, photos. Artful Hand Studio covers the return costs where the defect or error is our responsibility and will arrange an appropriate replacement or refund. Mandatory statutory rights remain unaffected.

For eligible returns of physical products delivered in Switzerland, we issue the refund to the original payment method, without a refund processing fee, within 14 calendar days after receiving the returned product. Your bank or payment provider may require additional time before the refund appears in your account.