Refund policy

Return and Refund Policy

Artful Hand Studio sells digital PDF products and downloadable Copperplate calligraphy resources. No physical item is shipped for the current workbook products.

Digital downloads
Because digital files can be accessed immediately after purchase, refunds are not offered once a file has been delivered, accessed, or downloaded.

Before file access
If you purchased the wrong item or placed a duplicate order, contact contact@artfulhandstudio.com as soon as possible with your order number. We will review the request before the file has been accessed or downloaded.

Technical access issues
If your download link does not work, your file is missing, or you cannot access the product you purchased, contact us with your order number and the email address used at checkout. We will help restore access or provide the correct file.

Incorrect or defective files
If the file delivered is incorrect, damaged, or unusable, contact us within 14 days of purchase. When confirmed, we will provide a replacement file or, if the issue cannot be resolved, a refund to the original payment method.

Contact
For refund or download support, email contact@artfulhandstudio.com.