Frequently asked questions

Find the right format for your practice and get help with your order.

Are the products digital or physical?

Artful Hand Studio offers digital PDF workbooks and physical products, including a printed Copperplate workbook and handmade oblique pen holders. Each product page states whether the item is a digital download or a physical product that will be shipped.

The printed workbook is a physical book with instructions in English; it does not include a PDF download. The printable bundle is a digital PDF; no physical book is shipped with it.

How do I receive a digital download?

After checkout, use the download link or access instructions supplied with your order. Check your confirmation email and spam folder. If access is missing or a link does not work, contact the studio with your order number and the email address used at checkout. See the digital downloads policy.

How are physical products delivered?

Check the product page and the delivery options shown at checkout for your destination. The shipping policy gives the delivery information. For a question about a pen holder or a specific order, contact the studio before ordering.

How should I print my PDF?

For the A4 practice PDFs, choose A4 paper and print at 100% / Actual Size. Avoid Fit to Page if you want to preserve the printed guide size. Print one test page on smooth paper suitable for your nib and ink. Follow the printing guide for the full checklist.

Can I print a worksheet more than once?

Yes, for your own personal practice. The files may not be resold, redistributed or shared. Check the usage terms supplied with your download.

Can I return an item or request a refund?

The conditions depend on the product and the situation. Read the return and refund policy, then contact the studio with your order number for a damaged item, incorrect delivery, file problem or return request. Do not send a physical item back before receiving the return instructions.

Where should I start?

Try the free Copperplate PDF sampler, then follow the learning path: basic strokes, lowercase letters, connections, capitals and flourishing. For materials, use the tools guide.